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Studio Policy

1. Group Class Booking

Group Class Attendance: To join a group class, you must purchase a Group Class package and reserve your spot through your registered ‘Vibefam’ account.
All packages are non-shareable, non-refundable, and non-transferable.
Booking for Others: You may use your package to book a guest spot for a friend or family member.
Group classes can be booked up to 1 week in advance.
Class Minimum: Group classes require a minimum of 1 participants to proceed.
If a class has insufficient participants, it will be cancelled 2 hours before the scheduled start time, and your class credit will be refunded.

Waitlist Option: If a class is full, you can join the waitlist. You will be notified if a spot becomes available, up to 2 hours before the class starts.
Waitlist Cancellation: If you no longer wish to attend, please remove yourself from the waitlist at least 24 hours before class commencement.
Late Waitlist Bumping: If you are moved into the class from the waitlist less than 24 hours before the class starts and decide not to attend, no refund will be provided.

Cancellation Policy: Group class bookings can be cancelled up to 6 hours before the class start time without incurring charges.
Instructors may be substituted without prior notice.

All private & duo sessions will be arranged by the Instructor.
Clients can cancel private bookings 12 hours in advance, without being charged.
Late cancellation and no-shows will be charged in full.
To request a waiver for medical emergencies, please email to thepilates100@gmail.com with your medical certificate or supporting documents.

Once you purchase a package, you have 30 days to activate your package (i.e. book your first class), failing which, your package will automatically expire.
The validity for packages is as follows:

1 session - 1 month

5 sessions - 2 months

10 sessions - 4 months

20 sessions - 6 months

Clients with multiple packages can request for extended validity unless the package purchased is a promotional package.
Each regular package is eligible for a one-time extension (Maximum 2 weeks), subject to evaluation on a case-by-case basis.
To request for package extension, do drop us a Whatsapp text at (+84) 352 648 825 with these details:

Grip Socks Are Required: For hygiene and safety, all participants must wear grip socks.
Dress Code: Please wear comfortable, form-fitting exercise clothing to ensure your teacher can assess your body alignment effectively.
First-Time Participants: If it’s your first group class, arrive at the studio 5 minutes early to go through the machine setup with your instructor. Late arrivals will be denied entry and charged for the session.
Late Policy: You will not be allowed to join the group class if you are more than 20 minutes late.
Equipment Use: For your safety, do not use studio equipment without instructor supervision.
Mobile Phones: Please turn off all mobile phones before your workout to maintain a focused and distraction-free environment.

Closure Periods: The studio may be closed during New Year, national holidays, and selected special occasions.
Notification: All closures will be announced in advance via email and official communication channels.

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