Terms and Conditions

Please read our Terms and Conditions (T&C) carefully as these T&C constitute our legal contract with you. By booking classes or sessions with The Pilates 100 - Hanoi, you are confirming you have read the T&C and agree to be bound by them.

1. General Safety

•       Age Requirements: The minimum age for group class participation is 18 years, while private Pilates sessions are open to individuals aged 15 years and above.

•       Tactile Cueing & Adjustments: You acknowledge that instructors may use tactile cueing or physical contact to provide corrections and ensure proper form.

•       Pilates equipment must not be used without supervision.

•       Class Eligibility: Instructors reserve the right to restrict participation in intermediate or advanced group classes if they determine your body is not ready.

•       Conduct and Compliance:

-  The company may ask members who are rude, disrespectful, or fail to follow safety instructions, studio rules, or regulations to leave the studio.

-  Non-compliance may result in suspension or termination of membership.

•       The company has the authority to stop a member from participating in a class if they deem that continued participation could cause injury. Members and guests of members must comply with the trainer’s instructions.

2. Health & Medical Conditions

•       You must notify your instructor if you have any pre-existing injuries or medical conditions. 

•       If you are pregnant or have any medical conditions, you are not allowed to take part in our group classes. Our instructors reserve the right to remove you from attending group classes due to your circumstances.  

•       Our staff are not medically trained and are therefore not qualified to assess whether clients are in good physical condition and/or that clients can engage in exercise without detriment to their health, safety, comfort, or physical condition. Clients are advised to seek medical advice prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise.

3. Security of Personal Belongings

•       We are not responsible in any way for the safekeeping of your personal belongings that you bring into our studio. 

4. Your Personal Information

•       Each account requires password protection, and the confidentiality of the password should be strictly maintained by each customer. You agree to accept responsibility for all activities that occur under your account and password.

•       You consent to receive communications from our studio electronically. We will communicate with you by email or by posting notifications on the Website. You understand and agree that all agreements, notices, disclosures, and other communications that our studio provides electronically, satisfy any legal requirement that such communications be in writing.

•       Our studio reserves the right to use photos or videos captured during the classes for promotional purposes.

A. ACKNOWLEDGEMENT OF RISK AND WAIVER OF LIABILITY

•       By attending classes, events, services, activities, and using the studio facilities and equipment provided by The Pilates 100 (the “Company”), you hereby acknowledge that there are certain inherent risks and dangers associated with the nature of these classes and services.

•       You have been informed of potential risks, including accidents, injury, illness, or death, and voluntarily choose to participate.

•       You confirm not concealing information about congenital diseases, medical conditions, or health status that may affect safe participation. The Company may deny participation if health concerns are identified.

•       You accept all risks of injury or harm from studio activities and equipment use. You assume full responsibility for yourself and anyone you have booked with your account. The Company disclaims liability for injury, disability, death, or property loss/damage. 

•       You release, indemnify, and hold the Company harmless from liability, to the maximum extent permitted by law. The Company is not liable for indirect, incidental, or consequential damages. 

B. AGREEMENT

•       By signing this agreement, you acknowledge that you have read, understood, and agree to be bound by all terms, conditions, policies, and waivers stated herein.

•       This agreement constitutes a legally binding contract between you and the Studio.